Please contact us from your account email and choose a clear subject so your request reaches the right queue.
Operator information
- Legal name
- XIAO YI
- Trading name
- SceneToVideo AI
- Operator type
- Individual sole operator
- Location
- Tianhe District, Guangzhou, Guangdong, China
- Legal and service contact address
- Tianhe District, Guangzhou, Guangdong, China
Legal and service correspondence may be addressed to XIAO YI, SceneToVideo AI, at the address above.
Contact support
Email is our primary support channel. Write to support@scenetovideo.com from the address linked to your SceneToVideo account whenever possible.
What to include
Helpful details let us investigate faster:
- the email address connected to your account;
- the generation, order, invoice, or subscription ID;
- what you expected and what happened;
- the approximate date and time, including your time zone; and
- a screenshot that does not expose sensitive information, if useful.
Never send your password, full card number, verification code, Resend or Stripe key, Replicate token, or any other secret.
Billing and refunds
Manage an active plan from the Stripe billing portal in your Account. For a refund review, use the subject “Billing or refund” and include the charge date, amount, and Stripe invoice or order ID.
Read the Refund Policy before sending a request. Missing automatic generation-credit returns should include the generation ID.
Privacy and data requests
For access, correction, export, restriction, or deletion requests, email from the account address with the subject “Privacy request.” We may need to verify your identity before disclosing or deleting information.
Our Privacy Policy explains the information we collect, how AI providers process prompts and media, retention periods, and available rights.
Copyright and safety reports
Use the subject “Copyright report” or “Safety report.” Identify the relevant content or account, describe the rights or safety issue, provide enough information for us to investigate, and include a reliable way to contact you.
For copyright reports, explain the protected work, the allegedly infringing material, your relationship to the rights holder, and a good-faith basis for the request. Knowingly false reports may have legal consequences.
Response expectations
We aim to acknowledge ordinary support requests within three business days. Complex billing, privacy, safety, or provider investigations may take longer. Sending duplicate messages can slow review.
SceneToVideo support does not provide emergency services. If anyone is in immediate danger, contact local emergency services or the appropriate authority.